Healthcare Concierge & Wayfinding Navigator

Stanford Health Care; Palo Alto (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Stanford Health Care is seeking a Customer Navigator I to support patients, families and visitors with wayfinding, information, and general assistance in a fast-paced hospital environment.

This entry-level role focuses on delivering welcoming and professional service while upholding confidentiality and patient-centered care. You will learn hospital services, locations and processes and help people move efficiently through the facility, contributing to a positive first impression.

Qualifications

• High school diploma or GED equivalent.
• 1 year of experience in a healthcare setting, OR 1 year of customer service experience in a service-related field.

Responsibilities

• Greet and assist visitors, providing directions and information within the facility.
• Verify appointment times and locations to guide patients accurately.
• Escalate complex concerns to the appropriate department or navigator.

Skills

Customer service

Basic computer skills

Microsoft Word

Education

High school diploma or GED

Job description

Stanford Health Care is seeking a Customer Navigator I to support patients, families and visitors with wayfinding, information, and general assistance in a fast-paced hospital environment.

This entry-level role focuses on delivering welcoming and professional service while upholding confidentiality and patient-centered care. You will learn hospital services, locations and processes and help people move efficiently through the facility, contributing to a positive first impression.