Patient Services Navigator

PRISM Vision Group; Hightstown (NJ); On-site; USD 24,796 - 43,931; Full time

Job summary

Millenium Eye Care, East Windsor Office, part of Prism Vision Group, seeks a Patient Service Representative to handle inbound/outbound patient contacts, scheduling, and registration. You will manage financial counseling, verify insurance, and ensure compliant, smooth patient flow through the care process.

Requires 2+ years in a patient-facing role, strong English communication, and proficiency with multiple systems.

Qualifications

• High School Diploma or GED.
• 2+ years in a patient-facing healthcare or customer service role preferred.

Responsibilities

• Schedule and complete patient registrations and appointments with accuracy.
• Perform pre-registration and collect demographic and insurance information.
• Verify benefits and insurance details; obtain IDs and insurance cards.
• Ensure patient identity and coverage before services.
• Maintain HIPAA compliance and protect patient privacy.
• Facilitate smooth patient flow through care processes.
• Provide information on appointments and payment policies.
• Offer upfront financial counseling and discuss payment plans.

Skills

Verbal communication

Written communication

Customer service

Detail orientation

Multitasking

Education

High School Diploma/GED

Tools

HIPAA compliance

Microsoft Office

Job description

Millenium Eye Care, East Windsor Office, part of Prism Vision Group, seeks a Patient Service Representative to handle inbound/outbound patient contacts, scheduling, and registration. You will manage financial counseling, verify insurance, and ensure compliant, smooth patient flow through the care process.

Requires 2+ years in a patient-facing role, strong English communication, and proficiency with multiple systems.