Patient Services Navigator

Northlakes Community Clinic; Hayward (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer 403(b) with match

Paid time off and holidays

Employee wellness program

Job summary

NorthLakes Community Clinic is seeking a Patient Service Representative to guide patients through our services, verify insurance, schedule appointments, and collect payments. The role emphasizes HIPAA compliance and excellent customer service within a community clinic setting.

The position requires a high school diploma, CPR certification, and ability to reside within the service area. Training on patient privacy and etiquette is provided.

Qualifications

• Customer service experience required.
• CPR certification must be current or obtained within six months.

Responsibilities

• Greet patients and direct them to the right location.
• Capture patient demographics in EMR/EDR accurately.
• Coordinate internal and external referrals for department needs.
• Coordinate prior-authorizations per insurance guidelines.
• Verify insurance eligibility via portals.
• Collect payments and reconcile cash daily.
• Answer phone inquiries and route as needed.
• Manage reminder calls and responses to patients.
• Explain clinic services and direct patients to appropriate resources.
• Cross-train for various front desk duties.
• Participate in training on customer service, HIPAA, and forms.

Skills

Customer service

HIPAA compliance

Billing basics

Education

High school diploma or equivalent

Tools

EMR/EDR systems

Patient Portal

Job description

NorthLakes Community Clinic is seeking a Patient Service Representative to guide patients through our services, verify insurance, schedule appointments, and collect payments. The role emphasizes HIPAA compliance and excellent customer service within a community clinic setting.

The position requires a high school diploma, CPR certification, and ability to reside within the service area. Training on patient privacy and etiquette is provided.