Patient Experience Navigator

THE LAKES COMMUNITY HEALTH CENTER; Town of Oconto (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

403(b) with 4% employer match

Paid Time Off

Job summary

NorthLakes Community Clinic is seeking a friendly Patient Service Representative to guide patients through our clinic services. You will greet patients, collect demographics in the EMR/EDR system, schedule appointments, and coordinate referrals and authorizations.

The role requires a high school diploma or equivalent and CPR certification (or will obtain within six months). Strong customer service and knowledge of HIPAA are essential for daily operations.

Qualifications

• High school diploma or equivalent; one year certificate from college/technical school or related experience preferable.
• CPR certification current or to be obtained within six months of employment.
• Previous customer service experience is required.

Responsibilities

• Greet patients and visitors, directing them to the correct location.
• Utilize EMR/EDR to capture demographics and schedule services/providers.
• Process/coordinate referrals and prior authorizations as needed for department needs.
• Verify insurance eligibility by checking portals for current status.
• Collect payments and reconcile daily cash reports.
• Answer calls and direct inquiries to the appropriate staff or record a callback.

Skills

Customer service

EMR/EDR

HIPAA

CPR certification

Front desk duties

Education

High school diploma or equivalent

Tools

EMR/EDR software

Patient Portal

Insurance Portals

Job description

NorthLakes Community Clinic is seeking a friendly Patient Service Representative to guide patients through our clinic services. You will greet patients, collect demographics in the EMR/EDR system, schedule appointments, and coordinate referrals and authorizations.

The role requires a high school diploma or equivalent and CPR certification (or will obtain within six months). Strong customer service and knowledge of HIPAA are essential for daily operations.