Patient Access & Experience Navigator

THE LAKES COMMUNITY HEALTH CENTER INC; Oak Ridge (TN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer paid life and disability

4% 403(b) employer match

Vision Insurance

PTO, holidays and leave

Job summary

NorthLakes Community Clinic seeks a Patient Service Representative to help guide patients through our services, manage appointments, and coordinate referrals. The role emphasizes patient experience, insurance eligibility verification, and documentation in EMR/EDR systems.

Requirements include a high school diploma or equivalent and prior customer service experience, with CPR certification current or obtainable within six months. Benefits include comprehensive health coverage and retirement plans.

Qualifications

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

Responsibilities

• Greet patients and visitors to create a welcoming environment.
• Direct patients to the appropriate location as needed.
• Use EMR/EDR systems to capture patient information and schedule appointments.
• Process internal and external referrals for department/site needs.
• Coordinate prior-authorizations based on insurance guidelines.
• Verify patient insurance eligibility through portals.
• Collect payments and reconcile daily cash reports.
• Answer calls and route or note inquiries for follow-up.

Skills

Customer service

HIPAA knowledge

Communication

Education

High school diploma or equivalent + certificate/training

CPR Certification

Tools

EMR/EDR systems

Insurance portals

Patient Portal

Job description

NorthLakes Community Clinic seeks a Patient Service Representative to help guide patients through our services, manage appointments, and coordinate referrals. The role emphasizes patient experience, insurance eligibility verification, and documentation in EMR/EDR systems.

Requirements include a high school diploma or equivalent and prior customer service experience, with CPR certification current or obtainable within six months. Benefits include comprehensive health coverage and retirement plans.