Patient Access & Care Coordinator

Northlakesclinic; Wisconsin; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer paid life and disability

401(k) with employer match

Paid Time Off and holidays

Employee assistance program

Job summary

NorthLakes Community Clinic is seeking a Patient Service Representative to warmly welcome patients, verify insurance, collect payments, and route calls and referrals. You will use EMR/EDR systems to schedule services, coordinate prior-authorizations, and guide patients through the clinic’s processes.

The role requires strong customer service, HIPAA knowledge, and the ability to work with various front desk duties. CPR certification must be obtained within six months.

Qualifications

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

Responsibilities

• Greet patients and visitors and direct them to the proper location.
• Use EMR/EDR to capture patient demographics and schedule services/providers.
• Coordinate internal and external referrals as needed for department/site needs.
• Coordinate prior-authorizations based on insurance guidelines.
• Verify patient insurance eligibility through portals.
• Collect payments and reconcile daily cash reports.
• Answer phones and route inquiries or initiate notes for follow-up.
• Manage automated reminders and conduct reminder calls when needed.
• Be knowledgeable about clinic services and cross-service offerings.
• Guide patient experience within the clinic’s service line and explain steps involved.
• Cross-train in front desk duties; participate in training on Customer Service, HIPAA, and department flows.
• Participate in ongoing training and other assigned duties.

Skills

Customer service

Communication

HIPAA ethics

Education

High school diploma or equivalent

Certificate from college/technical school

Tools

EMR/EDR systems

Patient Portal

Insurance portals

Reminder system

Job description

NorthLakes Community Clinic is seeking a Patient Service Representative to warmly welcome patients, verify insurance, collect payments, and route calls and referrals. You will use EMR/EDR systems to schedule services, coordinate prior-authorizations, and guide patients through the clinic’s processes.

The role requires strong customer service, HIPAA knowledge, and the ability to work with various front desk duties. CPR certification must be obtained within six months.