Patient Services & Front Desk Specialist

SOFHA EMPLOYMENT SERVICES INC; Johnson City (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Life insurance

AD&D insurance

Long-term disability insurance

401(k) company contributions

Health, dental, and vision insurance

HSA matching

Paid time off

Job summary

State of Franklin Healthcare Associates in Johnson City, TN is seeking a Front Desk/Patient Services staff member to manage patient intake, verify insurance, and support clerical workflows in a busy medical office.

The role involves updating the EMR, collecting payments, and coordinating schedules while delivering friendly, accurate service to patients and providers. Prior medical office experience is preferred with attention to detail and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or customer service preferred.
• Basic knowledge of insurance and billing procedures (ICD-10, CPT, HCPCS) preferred.

Responsibilities

• Review demographics, insurance, and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts in the system.
• Obtain copy of insurance card and driver’s license.
• Update EMR and take patients’ photos.
• Provide patient with payment and privacy policy.
• Answer patient questions and schedule/reschedule appointments.
• Collect payments and notate on the encounter form.
• Route telephone calls and record/deliver messages.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

EMR software

Job description

State of Franklin Healthcare Associates in Johnson City, TN is seeking a Front Desk/Patient Services staff member to manage patient intake, verify insurance, and support clerical workflows in a busy medical office.

The role involves updating the EMR, collecting payments, and coordinating schedules while delivering friendly, accurate service to patients and providers. Prior medical office experience is preferred with attention to detail and strong communication skills.