Patient Services & Medical Office Admin

UNC Health; Goldsboro (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

UNC Health in Goldsboro, NC, is seeking a full-time Medical Administrative Assistant to handle patient check-in/out, schedule appointments, and process billing information. You will verify insurance, code visits, and balance daily receipts while maintaining HIPAA compliance.

Responsibilities include maintaining records, answering phones, and providing excellent customer service in a fast-paced clinic setting at UNC Family Medicine Rosewood.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• No licensure or certification required.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Communication

Teamwork

Computer skills

Phone handling

Education

High school diploma or GED

Medical Administrative Assistant program

Tools

ICD/CPT coding

Job description

UNC Health in Goldsboro, NC, is seeking a full-time Medical Administrative Assistant to handle patient check-in/out, schedule appointments, and process billing information. You will verify insurance, code visits, and balance daily receipts while maintaining HIPAA compliance.

Responsibilities include maintaining records, answering phones, and providing excellent customer service in a fast-paced clinic setting at UNC Family Medicine Rosewood.