Patient Access & Billing Specialist

UNC Health Care; British Woods (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

UNC Health Care is seeking a Medical Administrative Assistant in Lenoir, NC to support patient check-in/check-out and billing inquiries. Emphasis on accurate data entry, policy adherence, and outstanding customer service.

Responsibilities include insurance verification, ICD/CPT coding, processing daily receipts, and coordinating with clinics. Requires a high school diploma or GED; prior medical office experience preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• Prefer completion of a medical administrative program and prior medical office experience.
• Ability to read, interpret safety rules and procedures; basic math and data entry skills.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Data entry

Phone handling

Education

High school diploma or GED

Job description

UNC Health Care is seeking a Medical Administrative Assistant in Lenoir, NC to support patient check-in/check-out and billing inquiries. Emphasis on accurate data entry, policy adherence, and outstanding customer service.

Responsibilities include insurance verification, ICD/CPT coding, processing daily receipts, and coordinating with clinics. Requires a high school diploma or GED; prior medical office experience preferred.