Patient Services Manager — Lead Scheduling & Experience

Signature Health, Inc.; Ashtabula (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

HealthJoy - online resources

Paid time off (PTO)

Federal loan forgiveness program

Professional development support

Job summary

Signature Health, Inc. is seeking a Manager, Patient Services to lead the PSR team, optimize patient access, and ensure accurate data across scheduling and insurance records. You will collaborate with site leadership and report to the Patient Services Director to maintain top-quality patient experiences.

You will leverage EPIC and HIPAA essentials while guiding training, workflow improvements, and staffing to support efficient operations and excellent patient care.

Qualifications

• High School Diploma or equivalent required.
• 5+ years’ experience in patient access/registration, scheduling, insurance, hospital operations, or related medical operations.
• Knowledge of Medicaid, Medicare, and third party payer.
• 2 years of people leadership experience required.
• Medical Terminology required.
• Proficient with Microsoft Office (Word and Excel).
• Experience with an EHR system; EPIC experience preferred.
• General knowledge of mental health, substance use, and primary care practices preferred.

Responsibilities

• Oversee the Patient Service Representatives (PSR) team and daily operations.
• Ensure accurate patient scheduling and up-to-date demographic/insurance data in the EHR.
• Lead by example in registration processes and insurance verification.
• Develop training materials and coach PSR team members for competency.
• Monitor staffing, PTO, and coverage to ensure site operations run smoothly.
• Create productivity and quality measures and report on call activities.

Skills

Patient access/registration

Leadership

Insurance knowledge

Microsoft Office (Word/Excel)

Epic EMR experience

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Signature Health, Inc. is seeking a Manager, Patient Services to lead the PSR team, optimize patient access, and ensure accurate data across scheduling and insurance records. You will collaborate with site leadership and report to the Patient Services Director to maintain top-quality patient experiences.

You will leverage EPIC and HIPAA essentials while guiding training, workflow improvements, and staffing to support efficient operations and excellent patient care.