Patient Experience & Scheduling Specialist

61st Street Service Corporation; New York (NY); On-site; USD 32,456 - 38,352; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

61st Street Service Corporation is hiring a Practice Associate I to ensure exceptional patient experiences during arrival, check-in, and scheduling. You will handle insurance verification, registrations, and inquiries in the EHR system.

You will work with the team to coordinate visits, referrals, and follow-ups, while maintaining strong customer service standards and professional communication. EPIC experience preferred.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 6 months of relevant experience.
• Working knowledge/proficiency in medical terminology.
• Proficiency and/or understanding of medical billing and up-to-date insurance eligibility.
• Good organizational and problem-solving skills and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong customer service orientation and the ability to deliver consistently exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Excellent verbal and written communication skills.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule to ensure accuracy of visit provider, duration, insurance participation, visit reason, and visit type.
• Obtain all required registration and intake information from patients for check-in; verify insurance eligibility; indicate arrivals, cancellations, and no-shows in the EHR.
• Respond to financial information inquiries such as explanation of charges and benefits.
• Coordinate and schedule office visits and procedures; prepare requisitions for ancillary services.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals as needed.
• Collect all time-of-service and past-due payments before the appointment; settle cash drawer daily.
• Communicate insurance participation and financial responsibility policies to patients.
• Perform real-time insurance verification; escalate cases as needed.
• Schedule follow-up appointments during check-out as needed.
• Register new patients in EPIC; conduct follow-ups as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Provide general administrative support to physicians and Supervisor/Manager.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Medical terminology

Problem solving

Bilingual Spanish (a plus)

Education

High school diploma or equivalency

Tools

EPIC/EHR

Microsoft Office (Word, Excel)

Job description

61st Street Service Corporation is hiring a Practice Associate I to ensure exceptional patient experiences during arrival, check-in, and scheduling. You will handle insurance verification, registrations, and inquiries in the EHR system.

You will work with the team to coordinate visits, referrals, and follow-ups, while maintaining strong customer service standards and professional communication. EPIC experience preferred.