Patient Services Manager: Dining & Mailroom Lead

Sodexo; New Haven (CT); On-site; USD 78,000 - 100,000; Full time

Job summary

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – Saint Raphael Campus in New Haven, CT. This hands-on leader will oversee mailroom and patient dining operations, ensuring efficient workflows, safety, and exceptional dining experiences for patients, staff, and visitors.

You will manage people, set direction, and deploy resources, with a focus on service excellence and continuous improvement in a fast-paced healthcare setting.

Qualifications

• Associate degree or equivalent experience required.
• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and food safety.
• Familiarity with scheduling, onboarding, and day-to-day operations.

Responsibilities

• Oversee mailroom and patient dining operations.
• Ensure efficient workflows and regulatory compliance.
• Lead, develop, and evaluate frontline staff.
• Drive service excellence and patient satisfaction.

Skills

Frontline team leadership

Patient dining workflows

Food safety & sanitation

Clinical nutrition standards

Staff scheduling & onboarding

Operational coordination

Quality monitoring

Service excellence

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – Saint Raphael Campus in New Haven, CT. This hands-on leader will oversee mailroom and patient dining operations, ensuring efficient workflows, safety, and exceptional dining experiences for patients, staff, and visitors.

You will manage people, set direction, and deploy resources, with a focus on service excellence and continuous improvement in a fast-paced healthcare setting.