Patient Services Manager 2

Sodexo Group; Richmond Heights (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Patient Services Manager to oversee the patient dining program at a healthcare facility. The role involves ensuring food quality, managing staff, and enhancing patient satisfaction through effective communication and leadership. The ideal candidate will have a passion for patient care and strong management skills, with opportunities for career growth and a comprehensive benefits package.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Minimum 2 years management experience in food or culinary services.
• Experience with oversight of diet offices.

Responsibilities

• Manage the patient dining program and ensure food quality.
• Collaborate with teams to enhance patient experience.
• Perform tray assessments for food quality and accuracy.

Skills

Leadership

Communication

Knowledge of nutrition

Management

Education

Associate's Degree

Job description

Role Overview

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

Sodexo is seeking a passionate Patient Services Manager at SSM Health St. Mary's Hospital located in Richmond Heights, MO. As the Patient Services Manager, you will be responsible for managing the patient dining program, prioritizing patient satisfaction. The successful candidate will ensure food quality, conduct daily patient meal rounding, and demonstrate professional communication skills with a passion for creating a positive patient and guest experience.

What You'll Do

• Evaluate and develop service levels for the overall Patient Services Program, aiming to exceed patient and customer satisfaction;
• Oversee Sodexo’s Patient Dining Program and daily meal rounding, including service recovery;
• Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience;
• Perform tray assessments to ensure food quality, presentation, and tray accuracy;
• Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and
• Perform management functions, including direct supervision of hourly associates and employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on specific criteria such as experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills with the ability to maintain high standards and implement company policies;
• Passion for our patients and customers to ensure Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service) behaviors are followed daily;
• Knowledge of nutrition and specialized diets;
• Experience with oversight of diet offices; and
• Strong management skills, preferably in healthcare.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for who you are; you will be treated fairly and with respect, and you can be yourself. Your ideas and opinions matter, and we believe a stronger team is built when employees are happy at work. We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services, including restaurants, fast food, vending, catering, institutional services, mall food courts, etc.