Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; Illinois; Remote; USD 55,000 - 68,000; Full time

Job summary

A leading company in the automotive sector is seeking a Mechanical Claims Specialist to provide technical claim support and policy assistance. This remote role requires fluency in French and a strong automotive background, focusing on customer satisfaction and effective communication with dealers and repair facilities. The position offers competitive pay, performance bonuses, and comprehensive benefits, promoting work-life balance and professional development.

Benefits

Paid holidays

Retirement plans with matching contributions

Health and well-being benefits

Tuition reimbursement

Work-life balance initiatives

Qualifications

• At least 2 years of experience in the automotive repair industry.
• Ability to pass a mechanical skills test.
• Strong mechanical background with effective communication skills.

Responsibilities

• Assist French-speaking customers across North America.
• Respond to inbound calls and written communications regarding policy and claim inquiries.
• Research existing case information via manuals and databases.

Skills

Fluency in French

Communication skills

Problem-solving

Mechanical knowledge

Education

High school diploma or GED

Automotive technical degree or certification

Job description

Location : Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA)

Pay : This position offers a set pay rate of $26.50/hr USD plus a 5% annual bonus.

• Must be bilingual in French

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things automotive? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love working with cars but want to avoid manual labor and retail hours. The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support, policy assistance, and technical claim support on vehicle service contracts and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Utilize your French language skills to assist our French-speaking customers across North America
• Apply your automotive technical knowledge to help dealers and repair facilities file claims through systematic listening and probing
• Respond to inbound calls and written communications from customers, dealers, repair facilities, and financial institutions regarding policy and claim inquiries
• Aim for total customer satisfaction in handling contract and claim issues
• Research existing case information via manuals, databases, or contacts

The Skills You Bring

• Fluent in French
• Ability to pass a mechanical skills test
• At least 2 years of experience in the automotive repair industry; preferred backgrounds include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent graduates with automotive technical degrees or certifications
• Strong mechanical background with effective communication skills to liaise with repair facilities and provide excellent customer service
• Problem-solving skills with the ability to negotiate and make quick decisions amidst conflicting priorities
• Basic computer skills and familiarity with technical platforms; must pass a virtual mechanical test during the interview
• High school diploma or GED required

How We'll Have Your Back

Ally offers a competitive compensation package with base pay, performance bonuses, and comprehensive benefits, including:

• Paid holidays, paid time off, and volunteer hours
• Retirement plans with matching contributions, student loan repayment assistance, tuition reimbursement, employee stock purchase, and financial education resources
• Health and well-being benefits such as medical, dental, vision, life insurance, disability coverage, Health Savings Accounts, and wellness programs
• Family support including adoption and fertility assistance, parental leave, and childcare discounts
• Work-life balance initiatives and employee assistance programs
• Additional benefits like travel allowances, relocation support, signing bonuses, or equity, depending on the role