Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; Orlando (FL); Remote; USD 55,000 - 65,000; Full time

Job summary

Ally is seeking a Mechanical Claims Specialist to support customers and dealers in North America. This role requires fluency in French and automotive knowledge, focusing on claims processing and customer satisfaction. The position offers competitive pay, performance bonuses, and comprehensive benefits, including retirement plans and health insurance.

Benefits

11 paid holidays

20 paid days off

401K with matching

Tuition reimbursement

Health insurance

Employee assistance programs

Qualifications

• At least 2 years of experience in the automotive repair industry.
• Ability to pass a mechanical skills test.
• Basic computer skills and familiarity with technical platforms.

Responsibilities

• Assist French-speaking customers across North America.
• Handle inbound calls and inquiries regarding policy administration and claims.
• Research existing case information via manuals and databases.

Skills

Fluency in French

Mechanical knowledge

Problem-solving

Communication

Education

High school diploma or GED

Job description

Location : Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA)

Pay : This position offers a set pay rate of $26.50/hr USD + 5% annual bonus.

• Must be bilingual in French.

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things auto? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love working with cars but want to avoid manual labor and retail hours. The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support, policy assistance, and technical claim support on vehicle service contracts and other insurance programs (GAP, Tire & Wheel, etc.).

The Work Itself

• Utilize your French skills to assist French-speaking customers across North America.
• Apply your automotive technical knowledge to help dealers and repair facilities file claims, using systematic listening and probing techniques.
• Handle inbound calls and written inquiries from customers, dealers, repair facilities, and financial institutions regarding policy administration and claims.
• Strive for total customer satisfaction in contract and claim handling.
• Research existing case information via manuals, databases, or contacts.

The Skills You Bring

• Fluent in French.
• Ability to pass a mechanical skills test.
• At least 2 years of experience in the automotive repair industry; ideal candidates include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent graduates with automotive technical degrees/certifications.
• Strong mechanical background and effective communication skills to collaborate with repair facilities and provide excellent service.
• Problem-solving skills with the ability to negotiate and make quick decisions amid conflicting priorities.
• Basic computer skills and familiarity with technical platforms; must pass a virtual mechanical test during the interview process.
• High school diploma or GED required.

How We'll Have Your Back

Ally offers a competitive compensation package, including base pay, performance bonuses, and comprehensive benefits to support your career and personal life, such as:

• Time Off: 11 paid holidays, 20 paid days off, and 8 hours of volunteer time annually (prorated based on start date).
• Retirement & Savings: 401K with matching, student loan repayment assistance, 529 college savings plan, tuition reimbursement, employee stock purchase plan, and financial coaching.
• Health & Well-being: Medical, dental, vision insurance, life insurance, disability coverage, Health Savings Account, FSA, critical illness, accident, hospital indemnity insurance, and wellness programs.
• Family Support: Adoption, surrogacy, fertility assistance, paid parental and caregiver leave, dependent care FSA, and childcare discounts.
• Work-Life Balance: Employee assistance programs, wellness discounts, and other benefits.
• Additional Compensation: Travel allowances, relocation assistance, signing bonuses, and equity, depending on the role.