Patient Services Manager 1

Sodexo; Pinehurst (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Patient Services Manager to lead their food services team at a prominent hospital. This role offers the chance to make a significant impact on patient satisfaction by overseeing the patient meal program and ensuring compliance with high standards. You will collaborate with interdisciplinary teams to enhance the overall patient experience while managing a dedicated staff. Join a company that values diversity and inclusion, and where your leadership can truly make a difference in the lives of others. This is an exciting opportunity to grow in a rewarding environment focused on quality care and service.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Strong leadership and communication skills are essential.
• Knowledge of nutrition and specialized diets is required.

Responsibilities

• Oversee all aspects of the patient meal program.
• Collaborate with teams to enhance patient experience.
• Ensure compliance with Sodexo standards and regulations.

Skills

Leadership Skills

Communication Skills

Knowledge of Nutrition

Management Skills

Customer Service

Education

Associate's Degree

Job description

Role Overview

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.

Sodexo is seeking a dynamic Patient Services Manager 2 to join our food services team at Moore Regional Hospital in Pinehurst, NC. This is an opportunity to excel in a highly visible role. FirstHealth Moore Regional Hospital is a 402-bed, acute-care, not-for-profit hospital that serves as the referral center for a 15-county region in the Carolinas. It is the flagship hospital for FirstHealth of the Carolinas. The Patient Services Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience.

What You'll Do

• Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
• Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
• Perform tray assessments to ensure food quality and presentation and tray accuracy.
• Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• Perform management functions that include direct supervision of hourly associates including employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
• Knowledge of nutrition and specialized diets.
• Experience with oversight of diet offices.
• Strong management skills, preferably in health care.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience.