Patient Services Manager 2

Sodexo; Lancaster (Lancaster County); On-site; USD 45,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Patient Services Manager, um die Qualität der Ernährungsdienste zu verbessern und die Zufriedenheit der Patienten zu gewährleisten. In dieser Rolle sind Sie verantwortlich für die Überwachung des Diätbüros, die Einhaltung von Vorschriften und die Interaktion mit Patienten sowie medizinischem Personal. Sie werden Programme zur Leistungsverbesserung implementieren und Schulungen durchführen, um die Servicequalität zu steigern. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, könnte dies die perfekte Gelegenheit für Sie sein, in einem dynamischen Umfeld zu arbeiten.

Benefits

Medizinische, zahnärztliche und augenärztliche Versorgung

401(k) Plan mit Matching Contributions

Bezahlte Freizeit und Unternehmensferien

Karrierewachstumschancen und Studiengebührenrückerstattung

Qualifications

• Mindestens 2 Jahre Erfahrung in der Lebensmittel- oder Gastronomiebranche.
• Fähigkeit zur Verwaltung mehrerer Prioritäten und zur Teamarbeit.

Responsibilities

• Überwachung des Diätbüros zur Gewährleistung der Einhaltung von Vorschriften.
• Durchführung von Schulungen und Patientenrundgängen.

Skills

Projektmanagement

Regulatorische Compliance

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Education

Associate's Degree

Tools

Ernährungssoftware

Job description

Role Overview

Sodexo is seeking a Patient Services Manager 2 for Penn State Health Lancaster Medical Center, located in Lancaster, Pennsylvania. Penn State Health Lancaster Medical Center is a 136-bed, five-story facility, our fifth acute care hospital, and is foundational to Penn State Health’s community access strategy designed to ensure that the communities we serve are within 10 minutes of our primary care providers, 20 minutes of our specialty care services, and 30 minutes of a Penn State Health acute care hospital.

As the Patient Service Manager, you will oversee the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will act as the conduit between the patient tray line and clinical components of compliance.

What You'll Do

1. Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
2. Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
3. Ensure compliance with Sodexo operating policies and procedures and work to maintain those standards.
4. Accountable for the execution of service quality and ensuring customer and client satisfaction.
5. Conduct patient rounding.
6. Host monthly diet education classes with Nutrition Assistants.
7. Be the onsite expert for the patient ordering system.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on specific criteria such as experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent computer skills with experience programming nutrition software.
• Strong project management experience.
• Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.
• Previous management level experience and ability to engage and build strong relationships with client management.
• Ability to manage multiple priorities.
• Professional communication skills.
• Passion for a high level of customer service.
• Strong attention to company policy, standards, and regulations.
• Ability to work in a collaborative environment.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.