Patient Services Manager 1

Sodexo Group; Pinehurst (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Patient Services Manager, where your leadership will make a significant impact on patient care. In this highly visible role, you will oversee the patient meal program at a prominent hospital, ensuring compliance and enhancing the overall experience for patients. With a focus on collaboration and quality service, you will lead a dedicated team to exceed expectations and uphold the highest standards in patient dining. This position offers a chance to grow in a supportive environment that values diversity and inclusion, making a real difference in the lives of those you serve.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Excellent leadership and communication skills to maintain high standards.
• Knowledge of nutrition and specialized diets is essential.

Responsibilities

• Oversee all aspects of the patient meal program to improve patient experience.
• Collaborate with clinical and food service teams to enhance service levels.

Skills

Leadership Skills

Communication Skills

Knowledge of Nutrition

Management Skills

Education

Associate's Degree

Job description

Role Overview

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference.

Sodexo is seeking a dynamic Patient Services Manager 2 to join our food services team at Moore Regional Hospital in Pinehurst, NC. This is an opportunity to excel in a highly visible role. FirstHealth Moore Regional Hospital is a 402-bed, acute-care, not-for-profit hospital that serves as the referral center for a 15-county region in the Carolinas. It is the flagship hospital for FirstHealth of the Carolinas. The Patient Services Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the overall patient experience.

What You'll Do

1. Evaluate and develop service levels for the overall Patient Services Program aimed at exceeding patient and customer satisfaction;
2. Oversee Sodexo’s Patient Dining Program and daily meal rounding, including service recovery;
3. Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience;
4. Perform tray assessments to ensure food quality, presentation, and tray accuracy;
5. Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits;
6. Perform management functions, including direct supervision of hourly associates and employee development.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on specific criteria such as experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills, with the ability to maintain high standards and implement company policies;
• Passion for our patients and customers to ensure Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service) behaviors are followed daily;
• Knowledge of nutrition and specialized diets;
• Experience with oversight of diet offices; and/or
• Strong management skills, preferably in healthcare.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for who you are; you will be treated fairly and with respect, and you can be yourself. Your ideas and opinions are valued because we believe a stronger team includes diverse perspectives. We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience