Patient Services Leader - Food & Patient Experience

HHS; Paris (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS is seeking a friendly, compassionate leader to join the Paris Regional Medical Center culinary team. You will help ensure food quality, service, safety, and sanitation for all patients while guiding a patient ambassador team to deliver hospitality-centered, guest-first service.

You will lead recruiting, training, and development, perform daily quality checks, educate patients and staff on nutritional needs, and collaborate with department and facility leadership to achieve goals and deliver

Qualifications

• Experience managing a team and in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, and development
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals
• Stays informed on patient satisfaction updates, current trends
• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participates in patient experience workshops and projects led by the organizations

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Proactivity

Team Player

Business Ethics

Organization

Job description

HHS is seeking a friendly, compassionate leader to join the Paris Regional Medical Center culinary team. You will help ensure food quality, service, safety, and sanitation for all patients while guiding a patient ambassador team to deliver hospitality-centered, guest-first service.

You will lead recruiting, training, and development, perform daily quality checks, educate patients and staff on nutritional needs, and collaborate with department and facility leadership to achieve goals and deliver