Patient Services Lead & Training Coach

PathGroup; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

PathGroup seeks a Patient Service Team Leader to supervise daily activities of the Patient Service Centers (PSCs) and In-office Patient Services Technician (IOPSTs). You will ensure accurate, timely work and maintain a safe, professional environment for patients, clients, and staff, while providing administrative and training support to supervisors.

You will also act as the backup to the area supervisor. Responsibilities include SOP implementation, staff coaching, QA support, proper specimen

Responsibilities

• Travel to a client location within a designated region on short notice.
• Assist supervisors with SOP implementation for patient services in PathGroup guidelines.
• Function as backup for the Patient Services Supervisor as necessary.
• Coordinate the work of PSCs and IOPSTs to ensure production and service levels are maintained.
• Provide training, coaching, and input on phlebotomists' performance evaluations; assist in relocating/opening facilities.
• Perform site visits and assist with QA audits.
• Greet customers and treat them courteously.
• Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
• Explain venipuncture and specimen collection procedures clearly to patients; reduce anxiety.
• Dispose of biohazard fluids or tissue per laws and policies.
• Complete requisitions in Pathconnect and other PathGroup systems.
• Enter patient, specimen, insurance, or billing information with high accuracy.
• Research test/client information in lab systems.
• Match requisition forms to tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport and store per protocol to maintain integrity.
• Maintain required records and documentation.
• Prepare schedules with minimal overtime; submit to supervisor for approval.
• Assist with time/attendance entry and daily logs.
• Assist with compiling monthly statistics and data.
• Perform basic clerical duties and electronic data entry.
• Approve time in attendance software by noon on Monday after pay period.
• Maintain professional conduct and grooming as per policy.
• Communicate information to supervisor or group leader for resolution.
• Contribute to a positive work climate and team effort.
• Ensure facilities are neat and in good repair; report needed maintenance.
• Assist with periodic inventory counts and report shortages.
• Use PPE and follow lab safety procedures.
• Adhere to Corporate Compliance and Privacy/Security policies.

Job description

PathGroup seeks a Patient Service Team Leader to supervise daily activities of the Patient Service Centers (PSCs) and In-office Patient Services Technician (IOPSTs). You will ensure accurate, timely work and maintain a safe, professional environment for patients, clients, and staff, while providing administrative and training support to supervisors.

You will also act as the backup to the area supervisor. Responsibilities include SOP implementation, staff coaching, QA support, proper specimen