Patient Services Lead: Scheduling, Auth & Mentoring

Ut-Health-Science-Center-At-SAN-Antoni; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending accounts

Retirement plan

Paid time off

Holidays

Job summary

UT Health San Antonio is seeking an experienced administrative professional to support a clinical practice on-site. You will schedule appointments, handle check-in/out, verify insurance benefits and obtain required authorizations, while providing telephone triage and basic patient support.

You will coordinate staff, train new members, mentor junior teammates, and help resolve operational issues to maintain efficient workflow and high patient satisfaction.

Qualifications

• Detail oriented with ability to organize and coordinate work within schedule constraints.
• Able to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Effectively communicate verbally and in writing, including memorandums, letters, and official correspondence.

Responsibilities

• Coordinates and facilitates communication between primary care physicians and plans regarding authorizations and insurance inquiries.
• Schedules appointments, greets patients, registers and checks in/out, verifies benefits and assists with exams and procedures.
• Maintains charts, records, databases of patient information, and prepares correspondence and reports.
• Provides authorizations, referrals, and general clerical support in a patient care environment.
• Trains and guides staff and provides relief on a regular basis.
• Performs other duties as assigned.

Skills

Detail oriented

Communication skills

Project coordination

Supervisory/lead capacity

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Lotus Notes/Email software

Job description

UT Health San Antonio is seeking an experienced administrative professional to support a clinical practice on-site. You will schedule appointments, handle check-in/out, verify insurance benefits and obtain required authorizations, while providing telephone triage and basic patient support.

You will coordinate staff, train new members, mentor junior teammates, and help resolve operational issues to maintain efficient workflow and high patient satisfaction.