Patient Access & Scheduling Specialist

Ut-Health-Science-Center-At-SAN-Antoni; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

UT Health San Antonio is seeking a Medical Office Receptionist-Int to support front-desk operations in a clinical office and ensure patient satisfaction. You will manage check-ins, copay collection, appointment scheduling, and coordination with care teams.

Key duties include registering patients, handling referrals and authorizations, communicating with benefit coordinators and providers, and maintaining smooth patient flow throughout visits.

Qualifications

• Two years of related experience required.
• HS or GED.
• Proficient with Microsoft Office and databases.
• Excellent communication skills, verbal and written.

Responsibilities

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient's arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.

Skills

Communication skills

Analytical thinking

Creativity

Microsoft Office

Database skills

Education

HS or GED

Tools

Microsoft Office Suite

Database programs

Job description

UT Health San Antonio is seeking a Medical Office Receptionist-Int to support front-desk operations in a clinical office and ensure patient satisfaction. You will manage check-ins, copay collection, appointment scheduling, and coordination with care teams.

Key duties include registering patients, handling referrals and authorizations, communicating with benefit coordinators and providers, and maintaining smooth patient flow throughout visits.