Patient Services Lead: Clinic Scheduling & Insurance

Novant Health; Rock Hill (SC); On-site; USD 23,000 - 30,000; Full time

Job summary

Novant Health Rock Hill Family Clinic is seeking a dedicated Patient Services Coordinator III to ensure a positive patient experience through accurate registration, appointment scheduling, insurance verification, and administrative support. The PSC III coordinates patient care by recording demographics and charges while delivering courteous service.

This role requires cross-training across administrative tasks, strong communication, and the ability to handle changing priorities in a fast-paced

Qualifications

• High School Diploma or GED required.
• At least 1 year clerical experience in a medical office.
• Knowledge of medical office software and EPIC systems.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments accurately.
• Provide exceptional patient and call center experience when scheduling and assisting with inquiries.
• Accurately collect and update patient demographics and insurance information.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Confidentiality

Interacting with diverse cultures

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health Rock Hill Family Clinic is seeking a dedicated Patient Services Coordinator III to ensure a positive patient experience through accurate registration, appointment scheduling, insurance verification, and administrative support. The PSC III coordinates patient care by recording demographics and charges while delivering courteous service.

This role requires cross-training across administrative tasks, strong communication, and the ability to handle changing priorities in a fast-paced