Patient Services Coordinator III -Family

Novant Health; Rock Hill (SC); On-site; USD 25,000 - 30,000; Full time

Job summary

Novant Health Rock Hill Family Clinic is seeking a dedicated Patient Services Coordinator III to ensure a positive patient experience through accurate registration, appointment scheduling, insurance verification, and administrative support.

The role emphasizes accurate recording of patient demographics, insurance details and charges, with cross-training in multiple administrative functions to support coordinated patient care.

Qualifications

• High school diploma or GED required.
• At least 1 year clerical experience in a medical office.
• Knowledge of medical office software for demographics, charges, copays, and scheduling.
• Ability to maintain confidentiality and work in a team.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments.
• Provide exceptional patient and call center experience when scheduling appointments.
• Accurately collect and update patient demographics and insurance information.

Skills

Customer service

Verbal communication

Organizational skills

Confidentiality

Teamwork

Initiative

Problem solving

Time management

Education

High School Diploma or GED

Tools

EPIC software

Job description

What We Offer

Schedule: Monday- Friday 8:30am-5:30pm

Novant Health Rock Hill Family Clinic is seeking a dedicated and customer-focused Patient Services Coordinator III (PSC III) to join our team. In this role, you will be responsible for ensuring a positive patient experience through accurate registration, appointment scheduling, insurance verification, and administrative support.

The Patient Services Coordinator III is responsible for the timely and accurate recording of patient demographics, insurance information, patient charges, and collections. This position plays a vital role in coordinating patient care by scheduling appointments efficiently and providing exceptional customer service. Cross-training in multiple administrative support functions is required.

What You'll Do

• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• Provide an exceptional patient and call center experience when scheduling appointments and assisting with inquiries.
• Accurately collect and update patient demographic and insurance information.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.