Patient Services Front Office Supervisor

ADP, Inc.; Charleston (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a Working Practice Team Lead/Front Office Supervisor for our Patrick Street location in Charleston, WV. The role focuses on supervising front office clerical staff, coordinating daily staffing, and ensuring smooth patient flow and accurate data entry in our system.

The position requires strong verbal and written communication, computer proficiency, and a friendly, personable demeanor to provide excellent support to the clinical team and patients.

Qualifications

• High school graduate or equivalent.
• Excellent verbal and written skills are required for this job.
• The employee must have the ability to operate computer systems.
• The employee must be friendly and personable.

Responsibilities

• Supervise front office clerical staff and assist the practice manager.
• Schedule daily staffing and Saturday rotations when applicable.
• Handle PTO/leave requests and staffing coverage.
• Submit supply orders to Practice Manager.
• Maintain off-site storage of patient charts.
• Support Practice Manager with provider schedules and office equipment maintenance.
• Lead huddles with Clinical Team Lead and participate in group meetings.
• Ensure work area, waiting room and patient bathroom are tidy.
• Manage patient flow and check-in/check-out processes, including insurance data and co-pays.
• Enter and update patient data in Athena; monitor daily close.

Skills

Verbal communication

Written communication

Computer skills

Friendly demeanor

Education

High school diploma or equivalent

Job description

ADP, Inc. is seeking a Working Practice Team Lead/Front Office Supervisor for our Patrick Street location in Charleston, WV. The role focuses on supervising front office clerical staff, coordinating daily staffing, and ensuring smooth patient flow and accurate data entry in our system.

The position requires strong verbal and written communication, computer proficiency, and a friendly, personable demeanor to provide excellent support to the clinical team and patients.