Guest Experience & Operations Supervisor

ADP; Charleston (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP in Charleston, WV is seeking an Assistant Manager to oversee daily hospitality operations and ensure top-notch guest experiences. You will supervise staff, coordinate with the management team, and uphold company policies and standards to drive service quality and efficiency.

Key responsibilities include training employees, monitoring guest feedback, managing inventory, and supporting marketing efforts to attract guests and sustain operations.

Qualifications

• High school diploma or equivalent.
• At least 2 years of supervisory experience in hospitality.

Responsibilities

• Assist the Manager in overseeing daily operations and ensuring that all departments are functioning effectively.
• Supervise and train staff, providing guidance and support to enhance their performance and service delivery.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Manage inventory and supplies, ensuring that all necessary resources are available for smooth operations.
• Assist in implementing marketing strategies to attract new guests and retain existing ones.

Skills

Leadership

Interpersonal skills

Problem-solving

Time management

Organizational skills

Budgeting

Education

High school diploma

Tools

POS software

Job description

ADP in Charleston, WV is seeking an Assistant Manager to oversee daily hospitality operations and ensure top-notch guest experiences. You will supervise staff, coordinate with the management team, and uphold company policies and standards to drive service quality and efficiency.

Key responsibilities include training employees, monitoring guest feedback, managing inventory, and supporting marketing efforts to attract guests and sustain operations.