Patient Services Front Desk Specialist

Baptist Health System; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Tenet Physician Resources is seeking a non-exempt medical office position responsible for front office processes in the physician practice. The role supports the mission with HIPAA compliance and patient-focused service.

Greet patients, manage phones, verify insurance, and assist with referrals and scheduling. A high school diploma or GED is required, with preferred completion of a medical office assistant program. Sign-on bonus of $500 is noted for new hires.

Qualifications

• High school diploma/GED required with completion medical office assistant program preferred.
• Prefer healthcare management/administration certification.
• Two years of customer service experience, preferably in a medical office setting.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, make, confirm, and reschedule appointments.
• Check in patients, collect demographics, enter data, and verify insurance.
• Assist in checking out patients and scheduling referrals.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information about office policies and procedures.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Education

High school diploma/GED

Medical office assistant program

Job description

Tenet Physician Resources is seeking a non-exempt medical office position responsible for front office processes in the physician practice. The role supports the mission with HIPAA compliance and patient-focused service.

Greet patients, manage phones, verify insurance, and assist with referrals and scheduling. A high school diploma or GED is required, with preferred completion of a medical office assistant program. Sign-on bonus of $500 is noted for new hires.