Patient Service Representative (PSR)

Tenet Healthcare; El Paso (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Tenet Healthcare is seeking a non-exempt medical office front desk professional to handle patient check-ins, appointments, referrals, and billing in a physician practice setting.

Responsibilities include greeting patients, collecting demographics, verifying insurance, processing co-pays, and guiding patients through the portal. A high school diploma or GED is required, with medical office assistant training preferred; two years of customer service experience in a medical office is desired.

Qualifications

• High school diploma or GED required; completion of medical office assistant program preferred.
• Prefer healthcare management/administration certification.
• Two years of customer service experience, preferably in a medical office.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones, make appointments, confirm and reschedule as needed.
• Check in patients, collect demographics, enter data into electronic system, verify insurance.
• Assist in checking out patients, referrals, scheduling, and balance collection.
• Post charges and conduct charge entry; distribute information about policies.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone etiquette

Education

High school diploma/GED

Medical office assistant program

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification : Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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