Patient Services Front Desk Specialist

Virginia Oral & Facial Surgery; Midlothian (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Flex-spending Accounts

Dependent Care Accounts

Paid Time Off

Paid Holidays

Training Programs

401K Retirement

Job summary

Virginia Oral & Facial Surgery is seeking a Patient Service Representative to join our team in Midlothian, VA. The role emphasizes delivering exceptional patient service, accurate data entry, and efficient front-office support in a fast-paced oral surgery environment.

Responsibilities include handling check-in/check-out, verifying demographics, coordinating appointments, and processing insurance pre-authorizations.

Qualifications

• Two (2) years of customer service experience required.
• Experience in a medical or dental practice required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical office experience

Insurance knowledge

Multitasking

Communication

Job description

Virginia Oral & Facial Surgery is seeking a Patient Service Representative to join our team in Midlothian, VA. The role emphasizes delivering exceptional patient service, accurate data entry, and efficient front-office support in a fast-paced oral surgery environment.

Responsibilities include handling check-in/check-out, verifying demographics, coordinating appointments, and processing insurance pre-authorizations.