Patient Services Front Desk Specialist

Recover-Care Healthcare; Gardner (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Meadowbrook Rehabilitation Hospital in Kansas is seeking a friendly Front Desk Receptionist to manage calls, greet patients and visitors, and support daily hospital operations in a fast-paced setting.

You will route inquiries, relay messages, and coordinate with nurses, physicians, and administration to keep the facility running smoothly while maintaining professional appearance and strong communication with staff and guests.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong organizational and multitasking abilities.
• Professional appearance and adherence to hospital dress code.
• Neat and legible handwriting.
• Proficiency with computers and standard office software.

Responsibilities

• Answer all incoming calls in a professional manner.
• Route calls to the appropriate departments.
• Take and relay messages for therapy and administrative personnel when they are unavailable.
• Assist callers by locating appropriate personnel to answer questions regarding patient status, hospital services, staffing, and other inquiries.
• Page staff, patients, and visitors as needed.
• Place hospital-related calls for staff and patients.
• Monitor the telephone system for usage or technical issues and notify the appropriate personnel when problems arise.
• Greet patients, visitors, physicians, and hospital personnel in a friendly and professional manner.
• Direct visitors to the appropriate departments or locations.
• Notify staff of arriving appointments, family members, and special guests.
• Direct new employees and job applicants to the appropriate department.
• Schedule conference rooms for meetings and tours.
• Coordinate FedEx and UPS deliveries and pickups.
• Distribute bi-monthly payroll to hospital personnel.
• Accurately track and process incoming payments for meals, postage, and other miscellaneous expenses.
• Provide clerical support to other departments as needed.
• Perform other duties as assigned.

Skills

Communication

Customer service

Phone etiquette

Multitasking

Administrative support

Education

High school diploma or equivalent

Tools

MS Office

Phone system

Job description

Meadowbrook Rehabilitation Hospital in Kansas is seeking a friendly Front Desk Receptionist to manage calls, greet patients and visitors, and support daily hospital operations in a fast-paced setting.

You will route inquiries, relay messages, and coordinate with nurses, physicians, and administration to keep the facility running smoothly while maintaining professional appearance and strong communication with staff and guests.