Patient Services Front Desk Specialist

Centerwell; Edgewater (AL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Conviva Senior Primary Care is seeking a receptionist to manage front desk operations and provide administrative support to the medical team. You will ensure a welcoming experience for patients and visitors and report to the Center Administrator.

Responsibilities include greeting patients, scheduling and coordinating appointments, updating EMR/CRM records, processing billing and copays, answering inquiries, and maintaining an organized reception area.

Qualifications

• 1+ year healthcare front office experience.
• Excellent customer service and phone skills.
• Effective multitasking in fast-paced settings.
• Detail-oriented and organized.
• Proficient in Microsoft Office.

Responsibilities

• Greet patients and visitors in person and by phone.
• Manage patient appointments and coordinate with medical staff.
• Update patient records in EMR and CRM systems.
• Process billing, update accounts, and collect copayments.
• Answer calls, respond to inquiries, and provide information.
• Maintain a clean and organized reception area.
• Support office tasks such as ordering supplies and arranging couriers.
• Make decisions within established guidelines.

Skills

Front desk experience

Customer service

Phone skills

Multitasking

Attention to detail

Microsoft Office

Tools

EMR systems

Job description

Conviva Senior Primary Care is seeking a receptionist to manage front desk operations and provide administrative support to the medical team. You will ensure a welcoming experience for patients and visitors and report to the Center Administrator.

Responsibilities include greeting patients, scheduling and coordinating appointments, updating EMR/CRM records, processing billing and copays, answering inquiries, and maintaining an organized reception area.