Patient Services Front Desk Specialist

Hoag Health System; Costa Mesa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian, a major nonprofit health care provider in Orange County, seeks a Front Office Assistant to handle clerical tasks and front desk operations. You will greet patients, collect co-pays, enter data, and coordinate scheduling while ensuring chart completeness and confidentiality.

This role supports multiple departments as needed and requires strong Microsoft Office skills, accurate data entry, and a patient-focused, courteous demeanor in line with Hoag’s standards.

Qualifications

• High school diploma or equivalent required.
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel) required.
• 1+ year of medical front office or equivalent administrative experience preferred.
• Typing speed of at least 35 WPM required.
• Familiarity with medical terminology helpful.
• Healthcare database systems knowledge preferred.

Responsibilities

• Perform clerical and front office duties to support patient care and clinic operations.
• Greet visitors, answer calls, and collect copays as needed.
• Enter demographic and clinical data accurately into the medical record.
• Coordinate patient scheduling including confirmations, cancellations and rescheduling.
• Ensure patient charts have required paperwork before procedures.
• Maintain confidentiality and adhere to privacy standards.

Skills

MS Office Suite

Typing 35 WPM

Medical front office experience

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in healthcare-related field preferred

Tools

Microsoft Office

Job description

Hoag Memorial Hospital Presbyterian, a major nonprofit health care provider in Orange County, seeks a Front Office Assistant to handle clerical tasks and front desk operations. You will greet patients, collect co-pays, enter data, and coordinate scheduling while ensuring chart completeness and confidentiality.

This role supports multiple departments as needed and requires strong Microsoft Office skills, accurate data entry, and a patient-focused, courteous demeanor in line with Hoag’s standards.