Front Office Assistant: Irvine Urology Center

Hoag Health System; Newport Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian is seeking a Front Office Assistant to handle clerical duties, greet patients, collect demographic and clinical information, and maintain patient confidentiality. The role includes scheduling responsibilities and coordination with medical staff and families to ensure smooth patient flow.

The ideal candidate has a high school diploma, proficiency with Microsoft Office, 35 WPM typing, and at least one year of medical front office experience.

Qualifications

• High School graduate or equivalent required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel.
• Typing speed of at least 35 WPM.
• Minimum one year medical front office or equivalent experience.
• Working knowledge of medical terminology required.
• Two years medical front office experience preferred.
• Experience in acute healthcare environment preferred.
• Understanding of HIPAA compliance preferred.

Responsibilities

• Greet visitors and answer telephones.
• Collect initial demographic and clinical information and enter into medical records.
• Assist with scheduling including confirmations, cancellations and rescheduling.
• Maintain patient confidentiality and assist with chart preparation.
• Coordinate with clinical staff, referrals, and patient communications.

Skills

Microsoft Office Suite

Typing 35 WPM

Education

High School Diploma or equivalent

Bachelor’s degree in healthcare-related field preferred

Job description

Job Description

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

Certifications Required

• 1200-30203 HMG HB HHC 19582 Peds - BLS Required
• 1200-50003-HMG NB HHC 500 Peds - BLS Required after 90 days after hire date

Certifications Preferred

• BLS Certification

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.