Patient Services & Front Desk Specialist

University of Missouri Health Care; Columbia Township (MO); On-site; USD 22,000 - 33,000; Full time

Job summary

MU Health Care is seeking a clerical support specialist to join the Therapy Services – Rangeline Clinic team. The role emphasizes warm guest relations, patient check-in, scheduling, and coordinating with staff to ensure smooth visits in a fast-paced setting.

The ideal candidate will have a high school diploma and at least six months of frontline customer service experience, with strong organization and communication skills.

Qualifications

• High school diploma or equivalent; six months of frontline customer service experience.
• Experience greeting and assisting patients, families and staff in a clinical setting preferred.
• Strong organization, communication and problem-solving abilities.

Responsibilities

• Greet, escort, check-in and check-out patients; answer and direct calls as needed.
• Maintain waiting area and reception area appearance; manage light clerical tasks.
• Coordinate scheduling and relay information to appropriate departments.
• Verify patient demographics and insurance information; assist with basic billing duties.

Skills

Guest relations

Customer service

Communication skills

Organization

Education

High school diploma

Tools

IDX/GE

PCS

Cerner

Job description

MU Health Care is seeking a clerical support specialist to join the Therapy Services – Rangeline Clinic team. The role emphasizes warm guest relations, patient check-in, scheduling, and coordinating with staff to ensure smooth visits in a fast-paced setting.

The ideal candidate will have a high school diploma and at least six months of frontline customer service experience, with strong organization and communication skills.