Patient Experience Specialist

University of Missouri Health Care; Columbia Township (MO); On-site; USD 21,779 - 34,329; Full time

Benefits offered by this job

Health, vision and dental insurance at

Generous paid leave and holidays

Tuition assistance for employees

Job summary

MU Health Care is seeking a clerical support specialist to assist patients and staff in a fast-paced, on-site environment. The role emphasizes guest relations, accuracy in scheduling, and attention to patient experience.

Responsibilities include greeting patients, answering calls, coordinating with departments, and maintaining orderly reception areas while supporting billing and records tasks. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• Six months of frontline customer service and guest relations experience.

Responsibilities

• Collaborate with patients, families and staff to resolve problems during visits.
• Greet, escort, answer calls, direct inquiries and maintain courteous guest relations.
• Ensure waiting rooms and reception areas are orderly and welcoming.
• Review patient demographics, insurance details and scheduling to support efficient visits.
• Assist with check-in/check-out, billing documents and basic clerical tasks.

Skills

Frontline customer service

Guest relations

Education

High school diploma

Six months’ experience in customer service

Job description

MU Health Care is seeking a clerical support specialist to assist patients and staff in a fast-paced, on-site environment. The role emphasizes guest relations, accuracy in scheduling, and attention to patient experience.

Responsibilities include greeting patients, answering calls, coordinating with departments, and maintaining orderly reception areas while supporting billing and records tasks. Strong communication and organizational skills are essential.