Patient Services & Front Desk Specialist

Howard Brown Health; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Life insurance

Disability coverage

Commuter benefits

Tuition reimbursement

Job summary

Howard Brown Health in Chicago seeks a Patient Services Representative to provide reception and administrative support for clients and staff. You will manage check-in/out, verify insurance, and assist with payment processing in a fast-paced health center.

The role requires strong communication, attention to detail, and adherence to HIPAA policies. Candidates should be comfortable using EMR systems and working across multiple centers as needed.

Qualifications

• High school diploma or GED required; 0–2 years in a customer service role.
• Excellent oral and written communication skills; ability to document clearly.
• Knowledge of HIPAA/privacy regulations and confidentiality requirements.

Responsibilities

• Greet and assist visitors with professionalism and courtesy.
• Enter demographics, billing, and insurance information into the EMR system.
• Verify insurance and collect payments at point of visit; schedule follow-ups.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Howard Brown Health in Chicago seeks a Patient Services Representative to provide reception and administrative support for clients and staff. You will manage check-in/out, verify insurance, and assist with payment processing in a fast-paced health center.

The role requires strong communication, attention to detail, and adherence to HIPAA policies. Candidates should be comfortable using EMR systems and working across multiple centers as needed.