Patient Services & Front Desk Specialist

Priority Dispatch Corp.; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Priority Dispatch Corp. in Chicago seeks a Patient Services Representative to be the first point of contact, handling patient registration, scheduling, and front desk operations with a welcoming, patient-centered approach.

You will verify insurance, collect copays, maintain EMR records, and coordinate with clinical staff to ensure smooth patient flow while upholding HIPAA and privacy standards. This is a full-time/part-time, in-person role.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years front desk/medical office experience.
• Experience with EMR systems (eCW) and insurance verification preferred.
• Strong customer service, communication, and HIPAA knowledge.

Responsibilities

• Welcome and assist patients and visitors in a courteous manner.
• Register patients in the EMR, update demographics and insurance data.
• Schedule, reschedule, and confirm appointments; manage provider schedules.
• Verify insurance eligibility and benefits prior to visits.
• Collect copayments and patient balances per policy.
• Answer calls, respond to inquiries, and direct to appropriate departments.
• Maintain patient records and ensure HIPAA compliance.
• Prepare charts and coordinate with clinical staff for smooth care transitions.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking abilities

HIPAA compliance

EMR systems

Google Workspace

Microsoft Office

Education

High school diploma

2 years medical office/front desk experience

Tools

eClinicalWorks (eCW)

Google Workspace

Microsoft Office

Job description

Priority Dispatch Corp. in Chicago seeks a Patient Services Representative to be the first point of contact, handling patient registration, scheduling, and front desk operations with a welcoming, patient-centered approach.

You will verify insurance, collect copays, maintain EMR records, and coordinate with clinical staff to ensure smooth patient flow while upholding HIPAA and privacy standards. This is a full-time/part-time, in-person role.