Patient Services Front Desk Specialist

Tanner Health; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Health's Front Office Representative for Primary Care of Carrollton (Days) is the first point of contact for patients. You will handle Check-in and check-out, collect deductibles, post payments, and schedule follow-ups.

You will also assist with answering phones, registering new patients, and making appointments, while maintaining a high level of customer service and accuracy in a fast-paced environment.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to work in fast-paced environment with frequent interruptions and high-stress situations.
• Ability to multi-task and switch tasks efficiently.
• Must possess initiative and drive to a project from beginning to a successful completion.

Responsibilities

• Greet and check in/out patients.
• Enter charges, collect deductibles and coinsurances, post payments, and schedule follow-up appointments.
• Answer phone, register new patients, and make appointments.
• Maintain high level of customer service and accuracy while assisting patients.

Skills

Customer service

Public relations

Communication skills

Teamwork

Detail oriented

Education

High School Diploma or GED

Tools

Computer skills

Job description

Tanner Health's Front Office Representative for Primary Care of Carrollton (Days) is the first point of contact for patients. You will handle Check-in and check-out, collect deductibles, post payments, and schedule follow-ups.

You will also assist with answering phones, registering new patients, and making appointments, while maintaining a high level of customer service and accuracy in a fast-paced environment.