Patient Experience Front Desk Specialist, Primary Care

Tanner; Carrollton, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tanner Medical Group seeks a Front Office Representative for Primary Care in Carrollton to be the first contact for patients, handling check-in/check-out, scheduling, and billing tasks with accuracy.

Responsibilities include answering calls, registering new patients, and ensuring smooth patient flow. A high level of customer service and teamwork is essential in a fast-paced, friendly office environment.

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to read and write legibly with spelling accuracy.

Responsibilities

• Greet and check in patients; check out and collect payments as needed.
• Register new patients and schedule follow-up appointments.
• Answer phones and assist patients with questions and requests; maintain accurate records.

Skills

Customer service

Public relations

Communication skills

Teamwork

Detail oriented

Education

High School Diploma or GED

Job description

Tanner Medical Group seeks a Front Office Representative for Primary Care in Carrollton to be the first contact for patients, handling check-in/check-out, scheduling, and billing tasks with accuracy.

Responsibilities include answering calls, registering new patients, and ensuring smooth patient flow. A high level of customer service and teamwork is essential in a fast-paced, friendly office environment.