Patient Services Front Desk Specialist

NEIGHBORHOOD IMPROVEMENT PROJECT INC; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Medical Associates Plus in Augusta, GA is seeking a courteous Front Desk Customer Service Representative to support clinic operations. You will greet patients, register them in the EHR, schedule appointments, verify insurance, collect payments, and issue receipts while upholding confidentiality and professionalism.

The role requires strong communication, accuracy, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• Strong customer service and communication skills.
• Proficiency with computers and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of commercial, Medicare, and Medicaid insurance requirements.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Register patients accurately in the electronic health record (EHR), including obtaining consents and verifying insurance.
• Communicate co-pays and financial responsibilities; collect payments and issue receipts.
• Schedule, cancel, and confirm appointments according to clinic protocol.
• Process medical record requests in compliance with privacy regulations.
• Maintain and update sliding fee scale (SFS) applications and calculate discounts as needed.
• Perform insurance eligibility checks and secure required authorizations.
• Monitor and manage incoming phone calls; take and relay accurate messages.
• Coordinate with clinical staff for schedule adjustments or urgent appointment needs.
• Maintain accurate records and logs, including no-shows, cancellations, and appointment reminders.
• Scan and upload documents to the EHR system in a timely and accurate manner.
• Balance cash drawer and complete end-of-day closeout procedures.
• Follow all organizational policies, procedures, and safety guidelines.
• Provide Good Faith Estimate (GFE) for uninsured or self-pay patients in accordance with the No surprise Act guidelines.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Confidentiality

Attention to detail

Insurance knowledge

Education

High School diploma or GED

Tools

EHR systems

Job description

Medical Associates Plus in Augusta, GA is seeking a courteous Front Desk Customer Service Representative to support clinic operations. You will greet patients, register them in the EHR, schedule appointments, verify insurance, collect payments, and issue receipts while upholding confidentiality and professionalism.

The role requires strong communication, accuracy, and the ability to multitask in a fast-paced healthcare setting.