Medical Scheduling Coordinator

Medical Associates Plus; Augusta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Medical Associates Plus in Augusta, GA seeks a Customer Service Rep to coordinate scheduling for physicians and facilities. You will coordinate appointments, authorizations, and payer communications to ensure timely care and a smooth patient experience.

Responsibilities include collecting demographics, insurance details, and setting clear payment expectations while delivering accurate information per protocols. The role emphasizes compassionate patient engagement and efficient service delivery.

Qualifications

• High school diploma or GED or equivalent.
• 1+ years of customer service experience in a healthcare setting preferred (medical office/clinic or hospital scheduling).
• Experience in medical scheduling or related roles preferred.

Responsibilities

• Schedules medical appointments across the system, coordinating patients, providers, facilities, and payers.
• Uses EMR/scheduling software to book appointments and tests per protocol.
• Obtains patient demographics and insurance information to secure authorizations and referrals.

Skills

Customer service

Medical scheduling

Communication

Education

High school diploma/GED

Tools

EMR scheduling software

Job description

Medical Associates Plus in Augusta, GA seeks a Customer Service Rep to coordinate scheduling for physicians and facilities. You will coordinate appointments, authorizations, and payer communications to ensure timely care and a smooth patient experience.

Responsibilities include collecting demographics, insurance details, and setting clear payment expectations while delivering accurate information per protocols. The role emphasizes compassionate patient engagement and efficient service delivery.