Dental Front Desk & Patient Services Associate

Western New York Dental Group; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Western New York Dental Group is seeking a Front Desk team member to handle phones, schedule patients, collect co-pays, greet patients, and perform record filing. The role requires twelve months of experience and strong scheduling and customer-service skills in a fast-paced dental office.

The ideal candidate will demonstrate professional communication, the ability to multi-task, and knowledge of dental terminology while supporting the practice's standards and policies.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume essential Patient Services Representative responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Phone etiquette

Scheduling

Customer service

Multi-tasking

Dental terminology

Co-payment collection

Education

High School Diploma or equivalent

Job description

Western New York Dental Group is seeking a Front Desk team member to handle phones, schedule patients, collect co-pays, greet patients, and perform record filing. The role requires twelve months of experience and strong scheduling and customer-service skills in a fast-paced dental office.

The ideal candidate will demonstrate professional communication, the ability to multi-task, and knowledge of dental terminology while supporting the practice's standards and policies.