Medical Front Desk & Patient Services Coordinator

Genesis OB/GYN; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

STD/LTD insurance

Paid time off

401k plan

Job summary

Genesis OB/GYN in Central Phoenix is seeking a Front Desk Coordinator to greet patients, check them in/out, and collect payments using the practice management system. You will answer phones, schedule appointments, verify insurance, and maintain EMR records with HIPAA compliance.

The ideal candidate has at least 2 years of medical office experience, excellent customer service, and proficiency in MS Office and EMR software.

Qualifications

• Minimum 2 years of medical office experience, preferably OB/GYN.
• Excellent customer service and communication skills.
• Understanding of HIPAA and privacy regulations.
• Accurate data entry and strong attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficiency with Microsoft Office and EMR systems.
• Money handling experience preferred.

Responsibilities

• Greet patients and visitors and direct them as needed.
• Check patients in and out using the practice management system.
• Answer phones and schedule/reschedule appointments.
• Collect and post patient payments accurately.
• Assist with patient registration in the EMR system.
• Explain and obtain signatures on forms and consents.
• Obtain insurance eligibility and benefits for visits.
• Schedule follow-ups and manage referrals.
• Maintain lobby cleanliness and patient materials.
• Monitor clinic flow and inform staff of delays or no-shows.
• Maintain professionalism and confidentiality.
• Collaborate with back-office staff to ensure service quality.

Skills

Medical office experience

Customer service

HIPAA compliance

Attention to detail

Multi-tasking

MS Office

EMR software

Education

High school diploma or GED

Medical Assistant program graduate

Tools

EMR software

Microsoft Office

Job description

Genesis OB/GYN in Central Phoenix is seeking a Front Desk Coordinator to greet patients, check them in/out, and collect payments using the practice management system. You will answer phones, schedule appointments, verify insurance, and maintain EMR records with HIPAA compliance.

The ideal candidate has at least 2 years of medical office experience, excellent customer service, and proficiency in MS Office and EMR software.