Patient Services Front Desk Coordinator

Tenet Healthcare; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) employer match

Generous paid time off

Career development and continuing ed.

Health savings accounts & flexible FS

Employee assistance program

Employee discount program

Voluntary benefits: pet, legal, etc.

Job summary

Tenet Healthcare operates DMC Heart & Vascular Clinic in the Detroit area, seeking a friendly front office specialist. You will manage patient flow, data entry, scheduling, and insurance verifications to ensure smooth clinic operations and patient satisfaction.

The role involves greeting patients, handling calls, collecting demographics, processing payments, and assisting with referrals. A sign-on bonus is offered for new hires to join the team.

Qualifications

• High school diploma or GED required; medical office training preferred.
• Two years of customer service experience, preferably in a medical office.
• Strong data entry, insurance verification, and payment processing skills.

Responsibilities

• Greet patients and manage front desk tasks.
• Answer phones, schedule, confirm and reschedule appointments.
• Check in patients, collect demographics, enter data, verify insurance.
• Assist checkout, referrals, and scheduling processes.
• Collect co-pays and post charges.
• Process charges and patient balances.
• Distribute office policy information to patients.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal skills

Education

High school diploma/GED

Medical office assisting training

Tools

EMR systems

Appointment scheduling software

Job description

Tenet Healthcare operates DMC Heart & Vascular Clinic in the Detroit area, seeking a friendly front office specialist. You will manage patient flow, data entry, scheduling, and insurance verifications to ensure smooth clinic operations and patient satisfaction.

The role involves greeting patients, handling calls, collecting demographics, processing payments, and assisting with referrals. A sign-on bonus is offered for new hires to join the team.