Patient Service Representative - Heart & Vascular

Tenet Healthcare; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) employer match

Generous paid time off

Career development and continuing ed.

Health savings accounts & flexible FS

Employee assistance program

Employee discount program

Voluntary benefits: pet, legal, etc.

Job summary

Tenet Healthcare operates DMC Heart & Vascular Clinic in the Detroit area, seeking a friendly front office specialist. You will manage patient flow, data entry, scheduling, and insurance verifications to ensure smooth clinic operations and patient satisfaction.

The role involves greeting patients, handling calls, collecting demographics, processing payments, and assisting with referrals. A sign-on bonus is offered for new hires to join the team.

Qualifications

• High school diploma or GED required; medical office training preferred.
• Two years of customer service experience, preferably in a medical office.
• Strong data entry, insurance verification, and payment processing skills.

Responsibilities

• Greet patients and manage front desk tasks.
• Answer phones, schedule, confirm and reschedule appointments.
• Check in patients, collect demographics, enter data, verify insurance.
• Assist checkout, referrals, and scheduling processes.
• Collect co-pays and post charges.
• Process charges and patient balances.
• Distribute office policy information to patients.
• Explain and enroll patients in the patient portal.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal skills

Education

High school diploma/GED

Medical office assisting training

Tools

EMR systems

Appointment scheduling software

Job description

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

DMC Heart & Vascular Clinic

$500 Sign on Bonus

A non-exempt medical office position responsible for front office processes in the physician practice

Responsibilities

• Greeting patients entering the physician practice
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling processes
• Collects co-pays and posts charges
• Charge entry and patient balance processing
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal

Qualifications

Education:

High school diploma/GED required with completion medical office assistant program preferred

Certification:

Prefer healthcare management/administration certification

Experience:

Two years of customer service experience, preferably in a medical office setting

Sign on bonus is for new hires only!

Organization Description

DMC Medical Group is a network of primary and specialty care providers in greater Detroit and southeastern Michigan. We are proud partners with the Detroit Medical Center, an organization that has provided medical excellence for over 150 years for the Metropolitan Detroit area. Our healthcare providers are committed to providing advanced, comprehensive care to our patients. From primary care and sports medicine to cardiology and neurology, we have a passion for providing our patients with some of the best care possible.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.