Front Desk Coordinator

Martin's Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care in Portland, ME is seeking a Front Desk Coordinator to deliver exceptional member services and manage a high-volume call flow. You will greet visitors, route calls, schedule appointments, and assist with general administrative duties across health plan departments.

The role requires a high school diploma and 2+ years of administrative or customer service experience; healthcare setting experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative and/or customer service roles.
• Health care setting experience preferred.

Responsibilities

• Operate reception and switchboard, greet visitors and route calls.
• Assist with appointment scheduling and messaging via E-HR software.
• Provide general administrative support and data entry for health plan departments.
• Redirect urgent calls to clinical staff as needed.
• Deliver courteous, professional service to internal and external customers.

Skills

Customer service

Multitasking

Communication

Independence

Education

High school diploma or equivalent

2+ years administrative/customer service experience

Healthcare setting experience preferred

Tools

Telecommunications equipment

Microsoft Windows/Office

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The Front Desk Coordinator's primary responsibility is to deliver an excellent member/potential member service experience while receiving and routing high volumes of calls through an electronic switchboard. Supply information to callers, transfer calls to appropriate departments, relay messages, and greet visitors, and/or staff meetings by performing duties such as taking Eligibility and Benefit calls, Member Calls, appointment scheduling, relaying messages, assisting other administrative staff with overflow work, including general administrative duties, word processing, data-entry and research tasks.

Job Description

Key Outcomes

• Ensures reception area and switchboard are open and ready to accept visitors and take calls during business hours,
• Maintains switchboard equipment; answer all calls within two rings in a courteous, professional and friendly manner; supply information to caller or redirect call to appropriate location/person.
• Assists call-center staff by coordinating appointment scheduling accurately and efficiently, and relaying messages using the E-HR software.
• Redirects urgent calls to appropriate clinical staff.
• Supports Health Plan departments with general data entry, printing/mailing, scanning, faxing, returned mail, member packets, ID Card mailings, roster management, scheduling meetings, updating PCP's, OHI updates, booking sales seminars/events, PHI auth rep form entry, managing licensing and appointments with BOI.
• Participates in Process Improvements and other duties as assigned.
• Delivers service in a courteous, friendly and professional manner, to both internal and external customers.

Education/Experience

• High school diploma or equivalent required
• 2+ years in an administrative and or customer service position
• 1-2 years in the area of customer/member services in a health care setting preferred

Skills/Knowledge/Competencies (Behaviors)

• Demonstrates an understanding of and alignment with Martin's Point Values
• Excellent customer service skills; interpersonal skills, and telephone etiquette
• Ability to work efficiently and independently
• Maintain confidentiality at all times; confidential information includes but is not limited to contents of medical records, personnel and payroll records, appointment schedules, patient payment information, and corporate financial information
• Punctual, detail oriented, ability to prioritize and multi-task and work in collaboration with other teams
• Strong organizational skills
• Demonstrated knowledge in the use of telecommunications equipment
• Demonstrated knowledge in the use of computers, the Microsoft Windows operating system and Office environment

Pay Range: $20.20 - $24.95 The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan. In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Do you have a question about careers at Martin's Point Health Care? Contact us at: [e-mail]