Patient Experience Front Desk Coordinator

Martin's Point Health Care Inc.; New York (NY); In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Martin's Point Health Care is seeking a Front Desk Coordinator to deliver exceptional member and potential member service, handling high volumes of calls and directing them to the appropriate departments. Responsibilities include appointment scheduling, information dissemination, and support for health plan processes.

The role requires a high school diploma and 2+ years in administrative or customer service roles, preferably in a health care setting.

Competenze

• High school diploma or equivalent; 2+ years in administrative or customer service.
• 1-2 years in customer/member services in a health care setting preferred.

Mansioni

• Greet visitors and route calls via the electronic switchboard.
• Receive and relay messages, schedule appointments, and assist overflow admin tasks.
• Maintain data-entry tasks, PHI/document handling, and roster management.
• Coordinate with call-center and clinical staff for urgent calls and scheduling.

Conoscenze

Customer service

Telephone etiquette

Multitasking

Data entry

Confidentiality

Microsoft Office

Formazione

High school diploma

2+ years administrative or customer service experience

1-2 years healthcare customer service

Strumenti

E-HR software

Microsoft Windows

Microsoft Office Suite

Descrizione del lavoro

Martin's Point Health Care is seeking a Front Desk Coordinator to deliver exceptional member and potential member service, handling high volumes of calls and directing them to the appropriate departments. Responsibilities include appointment scheduling, information dissemination, and support for health plan processes.

The role requires a high school diploma and 2+ years in administrative or customer service roles, preferably in a health care setting.