Patient Access & Front Desk Specialist

Edward Elmhurst Health; Palatine (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Premium pay options

Parking facilities

Job summary

Edward Elmhurst Health in Palatine, IL seeks a Medical Office Receptionist to greet patients, verify demographics, and route questions to the right department. You will register new patients, schedule and reschedule appointments, and handle patient inquiries with a courteous, service-oriented approach.

The role requires strong computer skills, excellent communication, and at least one year in customer service. On-site position with comprehensive benefits and paid time off is offered.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience or public-facing work.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet incoming patients and visitors and direct to appropriate department.
• Receive and forward telephone calls and relay messages per protocol.
• Register new patients and schedule providers' appointments.
• Reschedule appointments and follow up on cancellations or missed visits.
• Collect co-pays and balances and arrange follow-up visits as needed.
• Maintain neat and professional waiting and work areas.

Skills

Customer service

Interpersonal communication

Proficient computer skills

Education

High school diploma or GED

Job description

Edward Elmhurst Health in Palatine, IL seeks a Medical Office Receptionist to greet patients, verify demographics, and route questions to the right department. You will register new patients, schedule and reschedule appointments, and handle patient inquiries with a courteous, service-oriented approach.

The role requires strong computer skills, excellent communication, and at least one year in customer service. On-site position with comprehensive benefits and paid time off is offered.