Patient Services & Front Desk Coordinator

Toi Health; Gainesville (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Toi Health in Gainesville, FL is seeking a Receptionist to provide patient-focused service in a fast-paced medical office. You will answer calls, handle pre-visit prep, and assist with referrals while maintaining HIPAA compliance.

The ideal candidate has strong communication, teamwork, and computer skills, plus experience with practice management software; High School Diploma is required.

Qualifications

• High School Diploma or equivalent.
• Minimum one year customer service experience in a medical office environment preferred but not required.
• Familiarity with CPT codes and ICD-10 coding is a plus.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner including documentation.
• All pre visit chart prep.
• Obtains insurance authorization and verifies coverage prior to patients appointment, notifies patient of the current status.
• Manage all outgoing referrals.
• Work effectively with procedure scheduler and clinic coordinator.
• Communicate with physician’s staff to insure quality of care.
• Maintain operations by following policies and procedures ( HIPAA- OSHA).
• Other duties as assigned.

Skills

Customer service

Teamwork

Fast-paced environment

Multi-tasking

Communication skills

CPT codes & ICD-10

Practice management software

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Toi Health in Gainesville, FL is seeking a Receptionist to provide patient-focused service in a fast-paced medical office. You will answer calls, handle pre-visit prep, and assist with referrals while maintaining HIPAA compliance.

The ideal candidate has strong communication, teamwork, and computer skills, plus experience with practice management software; High School Diploma is required.