Patient Services & Front Desk Coordinator

Retina-Vitreous Associates Medical Group; California; On-site; USD 32,000 - 42,000; Full time

Job summary

Retina-Vitreous Associates Medical Group in California is seeking a friendly Medical Office Receptionist to welcome patients, assist at check-in and check-out, and maintain accurate patient records.

You will handle co-pays, verify information, schedule appointments, answer calls, and coordinate with other departments to keep the office running smoothly. The role emphasizes patient service and organization in a fast-paced ophthalmology setting.

Responsibilities

• Welcomes Patients by Greeting and Assisting them through Check-in and Check-Out Process
• Accepts, Scans, Enters, and Maintains accurately all relevant patient information and forms such as
• Calculates and Accepts Patient Co-Pays, Deductibles, and Balance Payments
• Verifies Authorizations are in place prior to patients appointment. Requests additional authorizations as necessary upon check-out.
• Schedules Appointments according to Physicians Scheduling Policies and Managerial Guidelines
• Retrieves and Prepare Patient Files for External Requesters as Needed
• Confirm Appointments Daily with Patients
• Answer and Place Phone Calls to and From Patients to Answer Questions, Reschedule Appointments, and Follow Up on “No-Show” patients
• The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office.
• Maintains Reception Area in a neat and orderly condition
• Assists Patients with Insurance and Billing Questions or coordinates communication with other departments
• Assists ill or distraught patients as necessary. Telephones Taxis or Family Members when necessary for transportation. Summons ambulance or EMS as needed.
• Maintains accurate information on accepted insurance plans.
• Perform according to Departmental Policies and Procedures and Employee Handbook at all times.
• Perform Other Duties as Assigned by Immediate Supervisor and Executive Leadership
• Clearly Articulate Operation Problems and positively contribute to solution development process
• Respond to Management inquiries timely.

Job description

Retina-Vitreous Associates Medical Group in California is seeking a friendly Medical Office Receptionist to welcome patients, assist at check-in and check-out, and maintain accurate patient records.

You will handle co-pays, verify information, schedule appointments, answer calls, and coordinate with other departments to keep the office running smoothly. The role emphasizes patient service and organization in a fast-paced ophthalmology setting.